Experience the elite difference

This locally owned company was very conscientious and I highly recommend them. I’m so happy with their customer service - attention to detail - thorough and honest evaluation of my project - professionalism, work ethic and knowledge of the entire company and crew - and communication during the whole process.

Mike (salesman) took time to inspect my deck thoroughly - evaluating the condition of all structural parts. This was important as Elite Xteriors does more than just decks – so they would notice and take care of any unforeseen problems - not ignore them as other companies might.

He explained the pros and cons of wood VS composite decking: comparing durability, sustainability, maintenance required, and overall cost. Additionally, he compared the pros and cons of each of the 3 major composite brands for traction when wet, heat resistance in summer, cost, warrantee, customer complaints, warping or fading, etc. We reviewed layout and design options, railing and color choices, quality of materials, construction training for their crews, and updating everything to code.

The estimate was a detailed cost breakdown that held true until the end. Payment options and schedule were presented, so there were no surprises.

I called the composite manufacturer for free color samples – and they said Elite Xteriors was an exceptionally good company, and I would be very happy with them – very reassuring to hear!

Project Manager, Maegan, came over to re-review all the details and measurements, set up materials and dumpster delivery dates, and schedule install dates – keeping to the timeline as promised.

Alfredo Jr was my exceptional crew leader. David and his brothers, Arnold and Jorge, were my exceptional crew. They arrived on time every day, were respectful of my property and cleaned up well daily. I enjoyed watching them work as they were so conscientious – noticing every detail with a good eye for balance – leveling, centering, double checking placement and measurements etc. They obviously enjoy their work and take pride in what they do.

The crew noticed, evaluated, and repaired unexpected wood rot on the window ledger board and backdoor band board. They removed the insufficient flashing and replaced it with proper flashing to prevent the problem from reoccurring. The few Hardie Plank siding boards that needed to be removed were replaced - exactly matching the existing style - and the new seams were caulked. (My sister is an architect. I showed her photos of the damage and repair process. She stopped by my house – totally impressed that they were doing everything so well!)

The crew remembered each concern I mentioned about particulars I still had questions about - and took the time to discuss each one with me before cutting and installing. I really appreciated their patience with me, especially as we went over the railing details and as I rummaged through the extra materials to recycle or save them.

Owners, Eric and Brian, personally checked on my project and did a final walk through when it was completed. Overall, I was totally impressed with everything from start to finish. I look forward to finding a pretty doormat, putting pots of spring flowers on the new deck, and hosting a party!